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You asked, we answered! We're adding more automated texts to Fresha

Mehdi Punjwani on

We’re giving you more ways to reach out to clients with six new automated text messages. From rescheduled and cancelled appointments to thank you messages, you’ll be able to keep your clients in the loop like never before. Fresha is here to make running your business easier - so when you asked for this, we knew we had to deliver.


Here’s what you need to know about the new feature coming this August.


Six new automated texts you can choose to send to clients

We’re introducing six new text messages you can send out to your clients, making sure they stay updated with crucial information about their appointments. You’ll already be familiar with the appointment reminder text message, but with the latest update you’ll now have more options at your fingertips

  • First off, you can send your clients an appointment confirmation once they’ve made a new booking online or in-store. This is an important step, letting customers know all the important details about the appointment they’ve just made, such as the date, time and address.
  • Then you can enable useful reminders for their upcoming appointment - so fingers crossed they’ll be fewer no-shows! Decide what time the text message reminders go out, whether it’s one or two hours before or one or two days. 
  • You’ll also be able to automate messages for rescheduled appointments, so if you or the client has needed to change the appointment they’ll get a text to confirm this. You’ll also be able to include any updated information the client will need. 
  • Cancelled appointments are less than ideal, but they do happen - and whether you’ve had to cancel or the client has, you can arrange for a text message to confirm the cancellation. The client will also receive info about any late cancellation fees they might face. 
  • What’s worse than a cancellation? A no-show. If your client misses an appointment they’ll get a message letting them know, and again with any information about fees they’ll incur. 
  • To end on a more positive note, with our improved text message feature you’ll also have the option of sending a ‘Thank you for visiting’ once your client has completed their treatment and checked out. 
  • They’ll be prompted to rate and review your salon, as well as given the option of leaving a tip - and if they do, they can then receive a message thanking them for the tip.

This way clients are less likely to miss key updates about their appointment, as they won’t have to get lost in busy inboxes!


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A generous monthly quota of free text messages 

You’ll receive a generous quota of free messages you can send to your clients every month, and this will be based on your account activity. If you’re a new customer, you’ll get 150 in your free message quota.

Don’t worry about running out of text messages. If you hit your quota, you’ll still be able to send as many more messages as you need beyond - at a competitive rate.


How do I know if my balance is almost out?

If your message balance is running low, we’ll let you know ahead of time - this way you can top up if you need to, so your clients won’t miss a thing.

We also recommend setting up automatic top-ups so you never run out, giving you and your clients peace of mind that they’ll always be kept informed about their appointments.


Can I still send emails and in-app notifications to clients without paying? 

Yes! You’ll still be able to send unlimited emails and in-app notifications free of charge - making sure you have complete control over how you talk to your clients. 

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What do I need to do?

Viewing and editing your existing automated messages is quick and easy. You’ll find Automated messages in the Clients section - and here you’ll be able to see all of your Automated messages, whether they’re sent via email, app or text.

You can make changes to your reminder time frames, whether it’ll go through text and/or email (clients will always get App notifications), and set up and manage your messages until you’re happy.

Sending out text messages to your clients is a great way to keep them informed and connected to your business - so they’ll look forward to coming back! But, if you’d prefer to keep your notifications sending through emails and apps only, it’s entirely up to you. 

Remember, you’ll only need to top up your text balance if your free quota runs out - and it’ll refill again on the first of every month.


Why do I now have to pay to send text messages?

We understand any fee changes can be a concern to our partners, but this small improvement will give you the power to send more messages with greater relevance than before. 

There may be an extra cost if you do need to exceed your free quote of text messages. This is because phone services providers charge more for messages sent from systems like Fresha’s - so we pass these carrier fees on, but only if you go over your free message limit. 

However it does mean that overall you’ll end up with more marketing possibilities and better ways to contact your clients.


Why do other businesses have different monthly text message quotas?

We felt the fairest approach was to set your monthly text message quota based on your account activity. This way we ensure each of our partners is able to continue using the features they’re used to, while also having access to our exciting new range of notifications.


What if I’ve topped up but don’t use all the text messages by the end of the month?

Any text message credits you’ve paid for will never expire, and any deductions we make will come from your free quota first. 

For example, if you have a monthly quota of 150 plus another 50 you’ve topped up, you’ll have 200 overall. If you only use 180 of those 200, the remaining 20 will be added to the next month’s quota of 150 - meaning you will then have 170.

Your free monthly quota won’t carry over any surplus, so it’ll be refilled to your standard quota (150 in the above example).


Will card confirmation and deposit-related text messages be deducted from my monthly quota?

No, any system-related text messages - like card confirmations and deposit messages - won’t come out of your balance. Only messages that are listed under Automated messages (under the Clients section of the Fresha app) come from your monthly quota.

Find out more about how Fresha can help you build your business - or if you’re ready now, switch to our free appointment scheduling software so you can focus on running your salon the way you want to.

We always invite feedback about our website and software - if you want to share your thoughts, don’t hesitate to reach out by emailing


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